Terms and Conditions

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the KKAUNHAI mobile application, the KKAUNHAI website at website url, the KKAUNHAI visitor call page, KKAUNHAI QR codes, and all related features and services (together, the “Service”).

1.2 The Service is provided by full legal entity name, a entity type with cin / registration number, having its registered office at registered address, GSTIN gstin (“KKAUNHAI”, “we”, “us” or “our”).

1.3 These Terms, together with our Privacy Policy, our Refund and Cancellation Policy, our Visitor Terms and any order form or commercial agreement we sign with you, form the entire agreement between you and us in relation to the Service.

1.4 You accept these Terms when you do any of the following: (a) create an Account; (b) tick the acceptance box or tap the acceptance button in the App or on the website; (c) generate, print, display or use a KKAUNHAI QR Code; or (d) scan a KKAUNHAI QR Code and proceed past the notice shown on the call page.

1.5 You acknowledge that acceptance by electronic means is valid and binding under Section 10A of the Information Technology Act, 2000.

1.6 If you do not agree to these Terms, do not use the Service. If you are a Visitor and you do not agree, close the call page and contact the Resident by another means.

1.7 These Terms are published in English. We may make translated or simplified summaries available in Hindi or other languages for convenience. In the event of any conflict, the English version prevails.

“Account” means a registered user profile created in the App or on the website by a Resident or an authorised administrator.

“Advertising” means advertisements, sponsored content and related measurement served through the Service, including through Google AdMob and other advertising partners.

“App” means the KKAUNHAI mobile application for Android and, when released, for other platforms.

“Business Customer” means a housing society, resident welfare association, co-living operator, employer, clinic, retailer, fleet operator or other organisation that subscribes to the Service for use across multiple Endpoints or on behalf of others.

“Call” means a live audio or video communication session initiated through the Service between a Visitor and one or more Residents.

“Endpoint” means a Property, vehicle, room, desk, card or other registered destination associated with a QR Code.

“Free Tier” means any plan for which no subscription fee is payable and on which Advertising is served. “Paid Plan” means any subscription tier for which a fee is payable.

“QR Code” means a unique code generated through the Service that, when scanned, opens the KKAUNHAI call page for a particular Endpoint.

“Recording” means a screenshot, screen recording, still image, audio recording or video recording of a Call or of a Visitor, captured through features of the Service.

“Resident” means the person or organisation that registers and manages an Endpoint through an Account. “Visitor” means any person who scans a QR Code or opens a KKAUNHAI call page in order to communicate with a Resident.

3.1 KKAUNHAI is a software-only visitor communication layer. When a Visitor scans a QR Code, the Service opens a call page in the Visitor's mobile browser and attempts to connect a live audio or video Call, over the internet, to the Resident's device — without requiring the Visitor to install any application.

3.2 Depending on your plan, the Service may also provide multi-user routing, number masking, visitor logs and call history, missed-visit alerts, delivery instructions, reception and directory routing, custom routing rules, and Recording features.

3.3 The Service is a communication tool. It is not: (a) an emergency service. The Service does not connect to 112, 100, 101, 102, 108 or any other emergency number, and must never be relied on to summon police, fire, ambulance or any other emergency assistance; (b) a security system, alarm system, access-control system or guard service. It does not lock, unlock, monitor or physically secure anything; (c) a telephony or telecom service. Calls travel over your internet data connection, not over a telephone network, and will not work when either party has no data connection; (d) a surveillance or continuous-monitoring product. It operates only when a Visitor scans a QR Code and initiates a Call; (e) a guarantee of identity. The Service does not verify who a Visitor is, and does not authenticate any claim a Visitor makes about themselves.

3.4 The decision to admit any person to your Property is yours alone. You are solely responsible for that decision and for its consequences. Nothing in the Service should be treated as a recommendation, verification or endorsement of any Visitor.

3.5 Platform availability. The Service currently supports Android devices for Residents. iOS support is under development and is not available. Visitor access works through most modern mobile browsers but depends on the Visitor's device, browser, camera and microphone permissions, and network. We do not warrant that any particular device or browser will work.

4.1 To register an Account as a Resident, you must be at least 18 years old and legally competent to contract under the Indian Contract Act, 1872.

4.2 If you register on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” then means both you and that organisation.

4.3 You must provide accurate, current and complete information when you register, and keep it up to date. We may suspend or terminate an Account that contains information we reasonably believe to be false.

4.4 You are responsible for keeping your login credentials confidential and for all activity carried out through your Account. Tell us immediately at grievance email if you believe your Account has been accessed without your authority.

4.5 Minors. The Service is not directed at children. We do not knowingly permit a person under 18 to hold an Account. Where a Resident adds a family or household member to an Endpoint under a family plan, the Resident is responsible for ensuring that any person under 18 uses the Service only with the consent and supervision of a parent or lawful guardian, and for providing any verifiable parental consent required under the Digital Personal Data Protection Act, 2023.

4.6 We cannot control who scans a QR Code. Visitors may include children. Section 12 sets out how we limit processing on the Visitor call page in response to that reality.

5.1 A Visitor may use the Service simply by scanning a QR Code and opening the call page. No Account, download or registration is required.

5.2 Before a Call connects, the call page will display a short notice telling the Visitor what will happen — including whether the Call may be recorded, whether an image may be captured, and whether location will be checked. By proceeding past that notice, the Visitor accepts the Visitor Terms and these Terms. A Visitor who does not agree should close the page.

5.3 As a Visitor, you agree to use the Service only to communicate legitimately with the Resident of the Endpoint you have scanned. You must not use it to harass, threaten, defraud, stalk, spam, impersonate, or commit any offence.

5.4 You acknowledge that your interaction may be logged — including the time of the scan, the Endpoint scanned, whether a Call connected and its duration — and that, depending on the Resident's plan and settings, the Call may be recorded or an image captured, in which case the notice described in clause 5.2 will tell you so before the Call begins.

5.5 Visitors have the same rights as any other person whose personal data we process, including the right to complain. You do not need an Account to raise a complaint.

6.1 Placement is your responsibility. You are solely responsible for printing, ordering, affixing, maintaining and removing QR Codes, and for ensuring that placement complies with all applicable law, building bye-laws, society rules, tenancy agreements and landlord or licensor permissions.

6.2 You must not place a QR Code: (a) on property you do not own or do not have documented permission to use; (b) in a way that impersonates another person, business or organisation; (c) in a way that obstructs signage, safety notices, fire routes or emergency access; (d) on a vehicle windscreen or window in any position or manner that obstructs the driver's view or breaches the Motor Vehicles Act, 1988; (e) in any location where the resulting Call or Recording would breach the privacy of a third party — including changing rooms, treatment rooms, washrooms and similar spaces.

6.3 Vehicles. Where an Endpoint is a vehicle, the Resident must not answer or conduct a Call while driving. Use hands-free only where lawful, or pull over. We accept no liability arising from a Call taken while operating a vehicle.

6.4 Physical goods. Where we, or a retail partner acting on our behalf, sell you a printed sticker, plate or card, that is a sale of goods and your statutory rights under the Consumer Protection Act, 2019 apply to it. Where you print or procure QR Codes yourself, we are not responsible for their durability, legibility, adhesion or appearance.

6.5 Transfer, relocation and expiry. A QR Code is bound to an Account and an Endpoint, not to a physical address. If you move out, sell or hand over a Property, you must remove or physically destroy any QR Code you have affixed, and deactivate or reassign the Endpoint in the App. If you fail to do so, Calls intended for the new occupant may reach you, which is a privacy risk to both of you.

6.6 You must not copy, clone, alter, obscure, relabel, redirect or resell a QR Code except as the Service expressly permits.

7.1 Licence. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service for managing visitor communication at your Endpoints.

7.2 You must not: (a) reverse engineer, decompile or disassemble the Service, except to the extent this restriction is prohibited by law; (b) circumvent, disable or test any security, rate-limiting, anti-spam or access-control mechanism; (c) use bots, scrapers or automated means to access the Service, or generate scans or Calls artificially; (d) click, generate or induce artificial impressions or interactions with Advertising; (e) resell, sublicense, white-label or commercially redistribute the Service without our written agreement; (f) use the Service to build a competing product; (g) use the Service for emergency, life-critical, medical dispatch, security dispatch or industrial-safety purposes; (h) interfere with, overload or disrupt the Service or the networks it runs on.

7.3 Prohibited content and conduct. In accordance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, transmit, store, publish or share, through the Service, any information that: belongs to another person and to which you have no right; is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, or otherwise contrary to the laws in force; is harmful to a child; infringes any patent, trademark, copyright or other proprietary right; deceives or misleads the recipient about the origin of the message, or knowingly communicates misinformation or information which is patently false or misleading; impersonates another person; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order; contains a software virus or other code designed to interrupt, destroy or limit the functionality of any computer resource; violates any law for the time being in force; or threatens critical information infrastructure.

7.4 Stalking, harassment and misuse. You must not use the Service, a QR Code, a visitor log or a Recording to stalk, track, intimidate, blackmail, shame or harass any person, or to build a profile of any person's movements. We treat this as the most serious category of misuse. We may suspend an Account immediately, without notice, where we reasonably believe it is occurring, and may report it to law enforcement.

7.5 Annual reminder. In accordance with Rule 3(1)(c) of the Intermediary Guidelines, we will inform users at least once every year that non-compliance with these Terms or our Privacy Policy may result in termination of access and removal of content.

7.6 Removal and lawful orders. We may remove or disable access to any content or Endpoint, and may suspend any Account, on receipt of an order from a court or an authorised government agency, or where we are otherwise required to do so by law.

8.1 Where number masking is enabled, phone numbers are masked by default and are not displayed by the Service to the other party during a Call.

8.2 Number masking protects against disclosure by the Service. It cannot prevent a Resident or a Visitor from voluntarily saying their number aloud, showing it on camera, or disclosing it in any other way. It also depends on third-party telephony and network infrastructure. We do not warrant that a number can never become known to the other party.

8.3 No technical measure can guarantee absolute anonymity or security. We implement reasonable technical and organisational measures — including transport encryption for Calls, access controls and logging — but we cannot guarantee that a determined third party will never defeat them.

9.1 The Free Tier is funded by Advertising. If you use the Service on a Free Tier, advertisements will be served to you and, where applicable, on the call page seen by Visitors to your Endpoints.

9.2 Placements. Advertising may appear (a) on the call surface before a Call connects, (b) on the call surface after a Call ends, and (c) within the App on the Resident dashboard and visitor-history views.

9.3 Never during a live Call. No advertisement is served over, during or across a live Call. If an advertisement is loading when a Call arrives, the load is cancelled.

9.4 Consent. No ad request is made before a consent decision is captured. In the App we use Google's User Messaging Platform; on the web we use a certified consent management platform. You may change or withdraw your advertising consent at any time. Where consent for personalised advertising is not given or is withdrawn, non-personalised advertising may still be served.

9.5 Call content is never used for advertising. Camera streams, microphone streams, Call audio, Call video, Recordings and Call content are never processed, shared or used for advertising targeting, measurement or optimisation, on any plan.

9.6 Visitors. Because we cannot establish the age or status of a person scanning a QR Code, the Visitor call page defaults to non-personalised advertising, and we do not knowingly serve behaviourally targeted advertising to any person we know or reasonably suspect to be a child, consistent with Section 9 of the Digital Personal Data Protection Act, 2023.

9.7 Paid Plans are ad-free. All Advertising placements are removed on a Paid Plan.

9.8 Third-party ads. Advertisements are supplied by third parties. We do not endorse, verify or take responsibility for advertised products, services or landing pages.

9.9 You must not artificially generate, click, or induce interactions with Advertising. Doing so may result in immediate termination.

10.1 The Service maintains visitor logs and Call history — including scan time, Endpoint, Call status, duration and related metadata — to provide the Service, to support anti-spam and abuse detection, and to secure the platform.

10.2 Retention periods vary by plan and are set out in the Service and in our Privacy Policy. Retention is enforced at the database layer; data is deleted or anonymised at the end of the applicable period.

10.3 In accordance with Rule 3(1)(h) of the Intermediary Guidelines, we retain user registration information for 180 days after an Account is cancelled or withdrawn, and for longer where required by law or for the establishment, exercise or defence of legal claims.

10.4 Your obligation to inform Visitors. Where you are required by law to do so, you must inform Visitors that their interaction with your QR Code results in logged data and, where applicable, Recordings. The notice we display on the call page is a facility we provide; it does not transfer your own obligations to us.

10.5 We may create anonymised and aggregated statistics from usage data for product improvement, security and benchmarking, provided such data cannot reasonably be used to identify any individual.

11.1 Certain Paid Plans allow a Resident to capture a screenshot or a screen recording of a Call.

11.2 Notice to the Visitor. Where an Endpoint has Recording enabled, the call page displays a clear notice before the Call connects, and a visible indicator while Recording is active. A Visitor who does not wish to be recorded may decline and leave the page.

11.3 Permitted purposes. A Resident may make and keep a Recording only for the purposes of their own personal or business security and record-keeping — for example, evidencing a delivery, a service visit or an incident.

11.4 Prohibited uses of a Recording. You must not: (a) publish, post, broadcast, upload or share a Recording on any social media, messaging group, website or public forum; (b) use a Recording to identify, trace, contact, profile or track a Visitor outside the Service; (c) use a Recording for advertising, marketing, training of machine-learning models, or any commercial exploitation; (d) alter or edit a Recording so as to misrepresent what occurred; (e) use a Recording to harass, defame, blackmail, shame or intimidate any person; (f) retain a Recording for longer than is necessary for the purpose in clause 11.3.

11.5 Prohibited locations. You must not enable Recording on an Endpoint located at, or predominantly serving, a place where Visitors have a heightened expectation of privacy or are predominantly children — including clinics and consultation rooms, changing and treatment areas, washrooms, schools, crèches, paediatric practices and tuition centres.

11.6 Your responsibility as the recorder. Where you make a Recording, you decide the purpose and means of that processing, and you are responsible for complying with all applicable law, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Bharatiya Nyaya Sanhita, 2023. We provide the tool; we do not direct or control what you record or why.

11.7 Indemnity. You indemnify us against all claims, proceedings, penalties, losses and costs arising from any Recording you make, keep, share or use in breach of this Section. This indemnity survives termination.

11.8 Enforcement. Breach of this Section is a material breach. We may suspend or terminate the Account immediately, delete affected Recordings, and cooperate with law enforcement and regulators.

11.9 Deletion. Recordings are deleted in accordance with the retention period for your plan, and on Account closure, subject to any legal hold.

12.1 Visitor image capture. Where the Service offers Visitor image or selfie capture, it operates only at the moment of a scan or Call, only where the Endpoint has the feature enabled, and only after the notice described in clause 5.2 has been shown. A Visitor may decline. Images captured are subject to the same restrictions as Recordings under Section 11.

12.2 Location and geo-fencing. To prevent remote spam Calls and misuse of copied QR Codes, the Service may check whether a scan originates from the approximate vicinity of the registered Endpoint. Where this check runs, the Visitor is asked for browser location permission and told why. Location data collected for this purpose is used only for the anti-spam check and for security, is not used for advertising, and is retained for the minimum period set out in our Privacy Policy. A Visitor may refuse.

12.3 We do not build location histories of Visitors and do not sell or share location data with advertisers.

13.1 Plans. We offer a Free Tier and one or more Paid Plans. Features, limits and prices for each plan are shown in the App, on our website and, for Business Customers, in the applicable order form. We may change plans and prices; changes to the price of an existing subscription take effect from the next renewal and we will give you notice before that renewal.

13.2 Taxes. All prices are inclusive / exclusive of Goods and Services Tax and other applicable taxes, which will be shown before you confirm payment.

13.3 Payment channel. Subscriptions purchased inside the Android App are processed through Google Play Billing, and are governed in part by Google Play's terms and policies as well as these Terms. Manage or cancel a Play-billed subscription through your Google Play account, not through us.

13.4 Auto-renewal. Unless stated otherwise, subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled. You can cancel at any time, and cancellation is at least as easy as subscribing. Cancellation takes effect at the end of the current billing period; you keep access until then.

13.5 Recurring mandates. Where you pay by card or e-mandate, the transaction is subject to the Reserve Bank of India's framework for recurring payments, including additional factor authentication at registration and a pre-debit notification before each recurring charge.

13.6 Refunds. Refunds are governed by our Refund and Cancellation Policy, and, for Play-billed purchases, by Google Play's refund policy. Nothing in this Section limits your rights under the Consumer Protection Act, 2019.

13.7 Failed payment. If a payment fails, we may retry it, downgrade the Account to the Free Tier (which means Advertising resumes), or suspend Paid Plan features until payment succeeds.

13.8 Free Tier. We may change, limit or withdraw Free Tier features at any time.

14.1 Where you subscribe as a Business Customer, additional terms in an order form or master agreement may apply and, in the event of conflict, those terms prevail over these Terms to the extent of the conflict.

14.2 Authority. You confirm that you have obtained all approvals required to deploy the Service across the relevant premises — including resolutions of the managing committee, consents of residents or occupants, and any landlord or licensor permissions — and that you will notify the individuals concerned as required by law.

14.3 Roles under data protection law. Where you deploy the Service across an organisation, you are the Data Fiduciary in respect of personal data of your residents, employees, members and visitors processed through your deployment, and we act as a Data Processor on your documented instructions. A separate Data Processing Addendum governs that relationship.

14.4 You are responsible for the accounts, conduct and access rights of your administrators and users, and for revoking access promptly when a person leaves.

14.5 Business Customers must not enable Recording on shared or common-area Endpoints without a documented lawful basis and notice to affected individuals.

15.1 We process personal data in accordance with our Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023 and the rules made under it, and the Information Technology Act, 2000.

15.2 Notice and consent. Before or at the time of collecting personal data, we give the notice required by law, describing what we collect, why, how you may withdraw consent, how you may exercise your rights, and how you may complain to us and to the Data Protection Board of India.

15.3 Your rights. Subject to law, you may request access to a summary of your personal data and our processing of it; correction, completion, updating or erasure; nomination of a person to exercise your rights in the event of death or incapacity; and grievance redressal.

15.4 Withdrawal of consent. You may withdraw consent at any time, with effect for the future. Withdrawing consent for processing that is essential to the Service will mean we can no longer provide it, and your Account may be closed.

15.5 Storage and transfer. The Service runs on cloud infrastructure. Personal data may be stored and processed in India and, where permitted by law, in other jurisdictions. We remain responsible for it and impose contractual protections on our processors.

15.6 Security. We implement reasonable security safeguards appropriate to the risk. If a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required by law. No system is perfectly secure and we do not warrant that a breach can never occur.

15.7 Children. We do not knowingly process the personal data of a child except with verifiable parental consent, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children.

16.1 Third-party dependencies. The Service depends on third parties, including cloud hosting, telecommunications and internet service providers, WebRTC and media infrastructure, SMS and WhatsApp gateways, payment processors, app stores, advertising partners and browser vendors. We are not responsible for outages, latency, degradation, blocking or failure caused by any of them, or by your device, browser, operating system or network.

16.2 Some features are powered by third-party APIs and are additionally subject to those third parties' terms and privacy policies.

16.3 Our intellectual property. All intellectual property rights in the Service — including software, source code, designs, user interfaces, the KKAUNHAI name and logo, documentation and underlying technology — are owned by or licensed to us. Certain elements of the technology are the subject of a pending patent application; no representation is made that any patent has been granted.

16.4 Our brand. You must not use our trademarks, logos or brand elements except as we expressly permit in writing or through published brand guidelines, including guidelines for co-branding on QR plates and signage.

16.5 Your content. You retain ownership of content you provide. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display and process that content solely to provide, secure and improve the Service.

16.6 Feedback. If you give us feedback, suggestions or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction.

16.7 Beta and early-access features. Features labelled beta, preview, pilot or early access are provided as-is, may be unstable, may change or be withdrawn without notice, and may not be covered by any service commitment.

17.1 To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory — including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

17.2 We do not warrant that every scan will connect, that every Call will complete, that Calls will be of any particular quality, that notifications or alerts will always be delivered or delivered promptly, that logs will always be available, or that the Service will be free of interruption. Performance depends on device capability, browser behaviour, camera and microphone permissions, network conditions and third-party services outside our control.

17.3 The Service is not a substitute for physical security, for a locked door, for a guard, or for your own judgement. Do not rely on it as your sole means of protecting people or property.

17.4 The Service must not be used for emergencies. See clause 3.3(a).

17.5 Consumer rights preserved. Nothing in this Section excludes or limits any right you have that cannot be excluded or limited under the Consumer Protection Act, 2019 or any other applicable law.

18.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, business, goodwill, data or anticipated savings, arising out of or in connection with the Service or these Terms, however caused.

18.2 Cap. Our total aggregate liability arising out of or in connection with the Service or these Terms, in any period of twelve months, will not exceed: (a) for a consumer, the greater of (i) the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim and (ii) ₹25,000; and (b) for a Business Customer, the amounts paid or payable by you for the Service in the twelve months preceding the event giving rise to the claim.

18.3 Exclusions from the cap. Nothing in this Section limits or excludes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct or gross negligence; (d) any liability that cannot lawfully be limited, including under the Digital Personal Data Protection Act, 2023 and the Consumer Protection Act, 2019.

18.4 These limits apply whether the claim is in contract, tort, negligence, statute or otherwise, and even if we were advised of the possibility of the loss.

19.1 You will indemnify, defend and hold harmless KKAUNHAI, its directors, officers, employees and agents from and against all claims, demands, proceedings, penalties, damages, losses and reasonable costs arising out of or in connection with: (a) your use or misuse of the Service, a QR Code, a visitor log or a Recording; (b) your breach of these Terms or of any applicable law; (c) content you transmit, store or publish through the Service; (d) any dispute between you and a Visitor, tenant, landlord, housing society, employer, building management or other third party relating to your use of the Service; (e) your decision to admit or refuse admission to any person.

19.2 We may assume exclusive defence and control of any matter subject to indemnity, in which case you will cooperate with us.

19.3 This Section does not apply to a consumer to the extent that applicable consumer protection law prohibits it.

20.1 Grievance Officer (Information Technology Rules, 2021). Name: grievance officer name. Designation: Grievance Officer. Email: grievance email. Address: registered address. Hours: office hours.

20.2 We will acknowledge a complaint within 24 hours of receipt and dispose of it within 15 days. Complaints about content that exposes a person's private area, shows them in full or partial nudity, shows or depicts them in a sexual act, or is impersonated content including artificially morphed images will be actioned within 24 hours of receipt of a valid complaint.

20.3 Data protection grievances (Digital Personal Data Protection Act, 2023). For questions or complaints about how we handle your personal data, or to exercise your rights under Section 15: Contact data protection contact, email dpo / privacy email. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

20.4 Anyone may complain. You do not need an Account. Visitors, neighbours and any affected person may raise a complaint — including about a QR Code placed without permission, an unwanted Recording, harassment through the Service, or a request to have an Endpoint disabled.

20.5 Consumer complaints. Nothing in this Section affects your right to approach a Consumer Commission or any other authority.

21.1 We may suspend or terminate your access to the Service, in whole or in part, where we reasonably believe that you have breached these Terms, engaged in fraud or abuse, created a risk to other users or to the Service, or where we are required to do so by law or by an order of a court or authorised agency.

21.2 Notice and appeal. Except where immediate action is necessary — for example in cases of stalking, harassment, child safety, fraud, security risk or a legal order — we will give you notice of the reason before or promptly after suspension, and a route to respond. You may appeal to the Grievance Officer, and we will decide the appeal within 15 days.

21.3 You may stop using the Service at any time. To close your Account, use the deletion option in the App or write to us. Closing your Account cancels future renewals; it does not automatically refund fees already paid, except as set out in the Refund and Cancellation Policy or required by law.

21.4 On termination: your licence ends, your QR Codes are deactivated, and you must remove or destroy any QR Codes you have displayed. Data is deleted or anonymised in accordance with our retention periods, subject to the 180-day registration-data retention in clause 10.3 and to any legal hold.

21.5 Survival. Sections 2, 7.3–7.6, 10.3, 11.7, 15, 16.3–16.6, 17, 18, 19, 20, 22 and 23 survive termination.

22.1 Governing law. These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of India, without regard to conflict of laws principles.

22.2 Talk to us first. Before starting any formal proceeding, please raise the matter with our Grievance Officer under Section 20. Most disputes are resolved this way.

22.3 Consumers. If you are a consumer, nothing in these Terms requires you to arbitrate, and nothing limits your right to approach the District, State or National Consumer Disputes Redressal Commission or any other competent forum. Subject to that right, the courts at seat city have jurisdiction.

22.4 Business Customers. If you are a Business Customer, any dispute not resolved under clause 22.2 within thirty (30) days will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator. The seat and venue of arbitration is seat city, India, and the language is English.

22.5 Subject to clauses 22.3 and 22.4, the courts at seat city, India have exclusive jurisdiction.

23.1 Changes to the Service. We may add, modify, suspend or discontinue features, plans or technical architecture. Where a change materially reduces a feature you pay for, we will give you reasonable notice and, where appropriate, a pro-rata refund or the right to cancel.

23.2 Changes to these Terms. We may revise these Terms. When we do, we will update the Version and Last Updated date above and, for material changes, notify you in the App, by email or on our website at least notice period days before they take effect.

23.3 Continued use after the effective date means you accept the revised Terms. If you do not accept them, stop using the Service and cancel your subscription before the effective date.

24.1 Entire agreement. These Terms, with the Privacy Policy, the Refund and Cancellation Policy, the Visitor Terms and any order form, are the entire agreement between us about the Service.

24.2 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in force.

24.3 No waiver. A failure or delay in enforcing a right is not a waiver of it.

24.4 Assignment. You may not assign or transfer your rights or obligations without our written consent. We may assign ours in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.

24.5 No agency. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

24.6 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, fire, flood, failure of power or telecommunications, internet shutdown, government order, or third-party infrastructure failure.

24.7 Notices. We may give notice through the App, by email to the address on your Account, or by posting on our website.

24.8 Headings. Headings are for convenience only and do not affect interpretation.